Refund policy

Returns & refunds

We hope you love StickerPOP. If something isn’t right, here’s how we handle returns.

Eligibility

  • Unopened devices: Return within 30 days of delivery for a refund to the original payment method.

  • Opened devices: Not eligible for a standard refund. If your device is defective or arrives damaged, we’ll make it right (see below).

  • Consumables (e.g., paper rolls/refills): Returnable only if unopened within 30 days of delivery.

How to start a return

Email contact@lumolands.com with:

  • Your order number

  • The item(s) you want to return

  • (If applicable) photos of damage or the issue you’re seeing

If your return is approved, our support team will provide you with a return authorization and the specific return shipping address.

Refund timing & fees

  • Refunds are processed within 5–7 business days after we receive and inspect your return.

  • Original shipping fees are non-refundable, except where required by law.

  • We may require proof of purchase to issue a refund.

Damaged or defective items

If your StickerPOP arrives damaged, won’t power on, or has a defect, contact us within 14 days of delivery at contact@lumolands.com. We’ll troubleshoot with you and, if needed, arrange a replacement.

Limited warranty

StickerPOP includes a 1-year limited warranty covering defects in materials and workmanship under normal use.

This warranty does not cover damage caused by misuse, accidents, unauthorized modifications/repairs, liquid exposure, or use outside our instructions. Even if an issue isn’t covered, we’ll do our best to help you troubleshoot.

Marketplace orders

If you purchased through a marketplace (e.g., TikTok Shop, Instagram, Amazon), returns must be initiated through that platform’s order center and subject to that platform’s timelines and rules.

Need help?

Email us anytime at support@mail.lumolands.com — we typically reply within 1-2 business days.