Privacy policy

Effective date: June 12, 2026

Last updated: June 12, 2026

Lumolands (“Lumolands,” “we,” “our,” or “us”) provides the Lumobox device, our websites, and any related apps, services, and support (collectively, the “Services”). We take privacy seriously and aim to explain our practices in plain language.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is a template intended for U.S. users. You should review with counsel to ensure it matches your product behavior and compliance obligations (including COPPA and U.S. state privacy laws).

1) What this Privacy Policy covers

This Privacy Policy explains how we collect, use, disclose, and retain “Personal Information” (also called “personal data” under certain laws) when you use the Services.

This Privacy Policy does not cover the practices of third parties we do not own or control (for example, app stores, payment processors, or social media platforms).

2) Personal Information we collect

We collect Personal Information in three ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties.

A. Information you provide

Depending on how you interact with the Services, you may provide:

  • Account / profile information (e.g., name, email address, password)

  • Order and fulfillment information (e.g., shipping address, order history)

  • Customer support communications (e.g., emails, chat messages, attachments)

  • User content you submit through the Services (e.g., text prompts, creations, favorites, or labels you add)

B. Information collected automatically

When you use the Services, we may automatically collect:

  • Device and network data (e.g., IP address, device identifiers, browser type, operating system)

  • Usage data (e.g., pages viewed, actions taken, time spent, crash logs)

  • Approximate location (derived from IP address)

We may use cookies and similar technologies as described in Section 7.

C. Information from third parties

We may receive information from:

  • Payment processors (confirmation of payment status and limited billing metadata)

  • Shipping/fulfillment partners (delivery status)

  • Analytics and advertising partners (where permitted, and depending on your settings)

3) Audio, kids’ use, and family privacy

Lumobox is designed for family use. Because the Services may be used by children, we treat kids’ privacy as a core safety feature.

  • When audio is captured: Lumobox is engineered to respect your family's privacy. The device captures voice and audio data only when a user takes an intentional physical action, specifically by pressing and holding the designated recording button on the device. The device does not actively listen in the background.

  • Voice data storage: We do not store your voice recordings on our servers long-term. Any audio captured is temporary and is automatically and permanently deleted immediately after it has been processed and converted into text to execute the requested feature.

  • Prompts and creations: To provide a magical and continuous family experience, we store the text interpretations of prompts, generated outputs (such as text, images, or audio stories), and related metadata. This allows us to support essential features like creation history, reprints, parental review via our app, and customer troubleshooting.

4) How we use Personal Information

We use Personal Information to:

  1. Provide and operate the Services (create accounts, process orders, deliver devices/refills, authenticate users)

  2. Improve and develop the Services (debugging, research, analytics, performance monitoring)

  3. Provide customer support (respond to requests, troubleshoot devices)

  4. Communicate with you (transactional emails, service updates, important notices)

  5. Safety and security (fraud prevention, abuse detection, protecting users and our systems)

  6. Marketing (where permitted) (send promotions, measure campaign performance, tailor messages)

  7. Legal compliance (comply with laws, enforce terms, resolve disputes)

5) How we disclose Personal Information

We may disclose Personal Information to:

  • Service providers that help run our business (hosting, analytics, customer support tools, fulfillment, fraud prevention)

  • Payment processors to complete transactions (they handle payment card information)

  • Shipping and logistics partners to deliver orders

  • Advertising/marketing partners (where permitted and depending on your choices)

  • Legal and safety recipients (to comply with law, respond to lawful requests, protect rights and safety)

  • Business transferees (in a merger, acquisition, financing, reorganization, or sale of assets)

We may also disclose aggregated or de-identified information that does not identify you.

6) Your choices and rights

A. Account information

You can access, update, or correct certain account information via your account settings (if available) or by contacting us.

B. Marketing communications

You can opt out of promotional emails by using the unsubscribe link in those emails. You may still receive transactional or service messages.

C. U.S. state privacy rights

Depending on where you live, you may have rights to:

  • request access to or deletion of certain Personal Information,

  • request correction,

  • opt out of certain “sales”/“sharing” of Personal Information (as defined by some state laws),

  • limit use of certain sensitive Personal Information (where applicable),

  • appeal certain decisions.

To submit a request, contact us at contact@lumolands.com. We may need to verify your identity.

7) Cookies, analytics, and advertising

We and our partners may use cookies, pixels, and similar technologies to:

  • remember your preferences,

  • keep you logged in,

  • understand how the Services are used,

  • measure marketing performance,

  • prevent fraud and improve security.

You can control cookies through your browser settings. Blocking cookies may affect how the Services function.

8) Data retention

We retain your Personal Information for as long as your account is active, or as reasonably necessary to provide the Services to you, comply with our legal obligations, resolve disputes, enforce our agreements, and maintain security and business records. When we no longer require your Personal Information for these purposes, we will securely delete or de-identify it in accordance with applicable laws.

9) Data security

We use administrative, technical, and physical safeguards designed to protect Personal Information. No system is 100% secure; you use the Services at your own risk.

10) Children’s privacy (COPPA)

We comply with the Children’s Online Privacy Protection Act (“COPPA”) where it applies. If we knowingly collect Personal Information from a child under 13 in a manner that requires parental consent, we will seek verifiable parental consent or delete the information as required by law.

If you believe a child has provided Personal Information to us without appropriate consent, contact us at contact@lumolands.com.

11) International users

Our Services are intended for users in the United States. If you access the Services from outside the U.S., your information may be processed and stored in the U.S. or other locations where we or our service providers operate.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post an updated version and update the “Effective date,” and we may notify you by email or in-product notice.

13) Contact us

For privacy questions or requests:

  • Email: support@mail.lumolands.com

  • Company: Lumo Land Inc.

  • Mailing address: Lumo Land Inc., 105 9843 6th St, Rancho Cucamonga, CA 91730